Phone Credit

During your first week or so in prison you may need to have money put onto your phone credit, or an emergency smokers pack, and it is to your personal officer that you make the approach to obtain these. If your request is reasonable, and they can see that you have money in your account in the prison to pay for them, they usually help but as in all things in prison if you have been a problem to them they will not be so  sympathetic

You will be issued with a phone PIN number in the first couple of days. This PIN number allows you to make call to both landline and mobile numbers and you put phone credit on weekly as needed when completing your canteen sheet. Before you can call a number you must have it added to your “allowed” list of number and this is done by completing a simple form and handing it into the office on your wing. There are restrictions on what numbers are allowable on your phone list, 0800 type numbers which allow you to call them free and then transfer to another number are not allowed and won’t be sanctioned. Call rates in prison are not cheap.

Return to the first weeks in custody

On Tuesday 24th March it was announced that all prisons in the UK would go into a "lock down" state, as a result on Covid19.  In simple terms it means that prisoners will be confined to their cells for the vast majority of each day, being unlocked only for meals and very limited exercise periods. All social visits are cancelled with immediate effect.

The prison staff will ensure that medical requirements will be met as per usual but there will be no "association periods" for the prisoners. Undoubtably this will be difficult and stressful for a number of prisoners, but the prison authorities are acting for the greater good of the majority of prisoners and staff.

Any establishment specific queries you may have should be directed to the prisons