Visits are held at the following times:
- Tuesday: 13.45 – 15.45
- Thursday: 13.45 – 15.45
- Friday: 13.45 – 15.45
- Saturday: 14.00 – 16.00
- Sunday: 14.00 – 16.00
You can book online, go to www.gov.uk/prison-visits, all you need is the name and date of birth of the person you are visiting, their prisoner number and details of the visitors. You can choose up to 3 possible dates and times. Prison booking staff will check what’s available and confirm your visit by email. If you’ve made an online visit booking request and haven’t received a confirmation email within 1-3 working days, call 0191 376 4147, lines open Monday to Friday. You can book by phone if you prefer, call 0191 376 4147 Monday – Friday – 10.00-11.30 & 13.30-16.00. You can also book by email at SocialVisits.LowNewton@hmps.gsi.gov.uk . If you haven’t had a confirmation from the prison, do not assume that you have successfully booked a visit.
Remand prisoners can have up to 4 visits a week, convicted prisoners are eligible for 2 visits every 28 days, but this increases as their IEP status improves
All visitors must report to the Visitors Centre Click here call 0191 3764138. Make sure you leave plenty of time, at least 30 mins, to complete formalities prior to your visit. You will need to provide photo ID and proof of address for each visitor. There are restriction on what can be taken into the prison ( no mobiles, cigarettes, food & drink etc) and these should be left in the lockers in the visits centre. You may be searched before being admitted to the visits hall.
The visiting centre staff arrange family visits about once a month at the prison; these visits are for prisoners and their children and are more “relaxed”. Contact the visitor’s centre for more details
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The prison is located about 3-4 miles from Durham City, and is on the same site as HMP Frankland . Buses run from North Rd in Durham (0.5 miles from the station). No. 63 & 64 come every 10 minutes. bus timetables. Durham City is the nearest station to the prison and is on the main East Coast line Inter City station. Click here. It’s about a 10-15 minute walk to the bus stop, or taxis operate from both the station and bus stop; it will cost around £7-8 each way by taxi.
If driving from either the north or south take the A1(M) to the A167 Chester le Street slip road. On the roundabout below the A1 take the exit posted A167 Durham (from the North it is the 3rd exit from the South it is the first). Coming the second roundabout, follow the A167 Durham Sign, going straight on. There is a large BP garage on the right. You come to another roundabout, go straight ahead, following signpost A167 Durham. Go on to another roundabout, go straight ahead, A167 Durham. You will go under a railway bridge, carry straight on the dual carriageway, straight through the two new roundabouts at Chester Moor and the Red Lion. At the next big roundabout, take the first left signposted Arnison Centre, Newton Hall, Finchale Priory. Carry on past McDonalds, Sainsburys etc on your right. At the next roundabout go straight across, signposted Newton Hall, Brasside, Finchale Priory. Continue a short distance to another roundabout, (housing estate on the right, Newton Grange pub/hotel on your left). Turn left signposted Newton Hall, Brasside, Finchale Priory. Go on down the hill, under the railway bridge, the prison entrance is on the right. Parking is available at the prison but space is limited.